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How Does Temu Work? What It’s Like Shopping on the New Temu App

About Temu 

Launched for the first time in the US in September 2022, Temu’s mission is to empower you to fulfill your dreams and enjoy all the conveniences and comforts that life can offer.

Offering high-quality products at wholesale prices, Temu benefits from being the subsidiary of PDD Group, a publicly listed company on Nasdaq (Nasdaq: PDD) that handled 61 billion orders in 2021 and works with a network of more than 11 million suppliers. Temu leverages this vast network to offer customers their favorite products at low prices.

The Temu app rose to #1 in the Google Play Store shortly after launching in the US, a promising welcome to their new US headquarters in Boston.

What You’ll Find 

You can shop hundreds of categories on and in the Temu app, which is available for iOS and Android devices. Thousands of curated new products are added to Temu every day across all categories, so there will always be something new for you to discover. From clothing and accessories to home goods and pet supplies, Temu is the place to find ingenious products that will improve your life and help you feel better able to express yourself.

How to Buy 

Temu is a strong supporter of small businesses so it’s easy to see where you’re buying from when you use Temu. Every product lists exactly where it’s coming from and each supplier has their own merchant store where you can follow them to see their latest products.

The merchant page will also allow you to leave store reviews and message the store directly to ask any questions you may have.

Step 1: Find a Product

Relax as you browse through Temu’s hundreds of categories to find new and exciting products. When you find a product you’re interested in, simply click or tap on the product to open its product page.

On the product page, you’ll be able to see where the product is coming from and how long it will take to get to you if you order. You’ll also be able to view what percentage of orders were delivered early or within that forecasted timeframe, so you know exactly what to expect when you order.

When you find a product you want, simply add it to your basket.

Step 2: Checkout 

When you’ve added everything you want to your basket, simply click on your cart and you’ll be able to review your items. Temu makes it straightforward to modify anything in your cart, as you can change the color, size, and quantity without leaving the checkout page.

Temu currently offers free standard shipping on all orders.

When you’re ready to pay, it’s easy to do so in the way that is most convenient for you. Temu currently offers payment by:

  • All major credit cards (Visa, Mastercard, American Express)
  • Apple Pay
  • Google Pay
  • PayPal
  • Buy Now Pay Later options like Klarna and Afterpay

After you’ve placed your order, you can track its status on the “Your Orders” page in your account. Once it’s processed and shipped, you’ll receive a notification of its tracking number so you can watch its journey to you.

Step 3: Feel Good About Your Order 

Late Deliveries, Breakages, and Returns 

If your order arrives late, Temu will give you a $5 credit as a token of appreciation for your patience.

If your item doesn’t arrive, arrives damaged, or is not as described, Temu will offer you a full refund under the Purchase Protection Program. While every effort is made to ensure every delivery goes smoothly, the Purchase Protection Program means you can shop without a worry.

If you are unsatisfied with your order for any reason, you can claim a full refund up to 90 days later on most products. The first return for every order is free.

To start a return, simply go to “Your Orders in the account section on the website or in-app. Select the order containing the item you want to return, then click

“Return/Other Help”. Follow the instructions to print your shipping label and drop the package at your nearest UPS or USPS location.

You’ll be able to keep track of your returns in the “Returns” section of the “Your Orders” page.

Care for the Planet 

Temu goes the extra step to offset the carbon emissions from every delivery, meaning they’ll do something good for the planet that will eliminate the emissions your delivery creates. What’s better than shopping with a clear conscience?

With such an extensive range of products at great prices, free tracked delivery, purchase protection, and carbon offsetting, there’s absolutely no reason not to start shopping now.